Last Updated: September 01, 2026
Thank you for visiting Everluner.
Our customer service team can assist with product questions, order status, shipping information, address corrections, return requests, refund inquiries, payment questions, and other issues related to your purchase.
For customer service inquiries, contact us at:
Email: service@everluner.com
Phone: +86 18948438988
Customer Service Hours: 8:00 AM–10:00 PM
Everluner is operated by:
Shenzhen Yajixingchuang Technology Co., Ltd.
Business Address:
Room 207, Building 49,
No. 3 Yunfeng Road, Queshan,
Taoyuan Community, Dalang Subdistrict,
Longhua District, Shenzhen City
Legal Representative: Lu Shengang
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This helps us locate your order and respond more efficiently.
For shipping-related questions, please allow approximately 24–48 hours after receiving a shipping confirmation before expecting tracking information to show updated carrier activity.
If you need to change or cancel an order, contact us as soon as possible. Orders may begin processing shortly after confirmation. We will make reasonable efforts to accommodate changes requested before fulfillment begins, but changes or cancellations cannot be guaranteed once the order has entered processing or has been dispatched.
For return requests, please contact us before sending any item back. Our customer service team will provide the appropriate return instructions.
We aim to review customer inquiries as promptly as reasonably possible during our customer service hours.