Last Updated: September 01, 2026
Welcome to the Everluner FAQ page.
Below you can find answers to common questions about our products, orders, shipping, returns, refunds, payments, and customer service.
What does Everluner sell?
Everluner focuses on educational learning products designed around hands-on exploration, creativity, and active learning.
Our products include STEM learning tools, mathematics and logic activities, geography and biology exploration products, handwriting practice tools, letter-building products, storytelling materials, music and rhythm activities, drawing tools, and other multi-sensory learning products.
Our main collections include:
STEM & Discovery
Products related to science, mathematics, geography, biology, counting, fractions, logic, construction, and hands-on discovery.
Language, Art & Creative Play
Products related to writing, letters, storytelling, music, drawing, visual creativity, and imaginative learning.
Where can I view all Everluner products?
You can browse our complete product range through our Shop All collection on everluner.com.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation.
Business days generally exclude weekends and applicable public holidays.
How long does shipping take?
After an order has been dispatched, estimated transportation time is approximately 7–15 business days.
This estimate does not include the 1–3 business day order-processing period.
Actual delivery times may vary depending on destination, carrier operations, customs procedures, seasonal demand, weather, public holidays, or other circumstances outside our reasonable control.
When will my tracking information update?
Tracking information may require approximately 24–48 hours after shipment before updated carrier movement appears.
If your tracking information does not update immediately after receiving a shipping confirmation, please allow this period before contacting customer service.
Can I change my shipping address?
If you entered an incorrect shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfillment or shipment begins.
However, address changes cannot be guaranteed once an order has entered processing or has already been dispatched.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify an order.
We will attempt to accommodate requests submitted before fulfillment begins.
However, once an order has entered processing, packing, or shipment, cancellation or modification cannot be guaranteed.
What should I do if I receive the wrong product?
If you receive an incorrect product, contact our customer service team promptly.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging where appropriate
We will review the information and provide the appropriate assistance.
What should I do if my product arrives damaged?
If a product arrives damaged or with a material issue, contact:
Please provide your order number and clear photographs showing the issue.
Our customer service team will review your request and provide the appropriate next steps.
What is your return period?
Eligible products may be submitted for a return request within 30 calendar days after delivery.
Please contact our customer service team before returning any product.
Do not send a return without first receiving return instructions from Everluner.
What condition should returned products be in?
Returned products should generally be in their original condition and include original packaging, accessories, parts, and materials where reasonably applicable.
Products that have been materially damaged through misuse, improper handling, unauthorized modification, or other circumstances unrelated to their original condition may not qualify for a standard return.
How do refunds work?
Once an authorized return is received and inspected, we will notify you regarding the status of the refund.
If approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.
Can a refund be sent to a different payment method?
Normally, no.
Approved refunds are generally returned to the original payment method used for the transaction.
Why has my refund not appeared yet?
Once Everluner submits an approved refund, your bank or payment provider may require additional time to process and post the funds.
This external processing time is controlled by the financial institution and may vary.
What payment methods do you accept?
Available payment methods are displayed during checkout.
The payment options available to you may vary depending on location, currency, payment-provider availability, and other checkout conditions.
Is payment secure?
Payments are processed through the payment services made available during checkout.
Payment providers may apply security measures, transaction verification, authentication, and fraud-prevention checks.
You should never send complete payment-card information through ordinary email.
When is my order confirmed?
An order is generally considered confirmed after the checkout process is completed and payment has been successfully authorized or confirmed.
If payment is declined, reversed, pending, or otherwise unsuccessful, the order may not proceed to fulfillment.
Why was my order cancelled?
An order may be cancelled in certain circumstances, including:
- Payment failure
- Suspected fraud or unauthorized activity
- Stock unavailability
- Material pricing or technical errors
- Incomplete or invalid order information
If an order is cancelled after payment has been successfully captured, any applicable refund will be handled according to our refund procedures.
Can product colors or appearance differ slightly from the website?
Yes.
We aim to present product images and descriptions as accurately as reasonably possible.
However, minor differences may occur because of screen settings, lighting, photography, manufacturing variation, product updates, or other reasonable factors.
Are all products always available?
Product availability may change.
Items shown on the website may become unavailable, temporarily out of stock, or discontinued.
We reserve the right to limit quantities where reasonably necessary.
Who operates Everluner?
Everluner is operated by:
Shenzhen Yajixingchuang Technology Co., Ltd.
Business Address:
Room 207, Building 49,
No. 3 Yunfeng Road, Queshan,
Taoyuan Community, Dalang Subdistrict,
Longhua District, Shenzhen City
Legal Representative: Lu Shengang
How can I contact customer service?
You can contact us at:
Email: service@everluner.com
Phone: +86 18948438988
Customer Service Hours: 8:00 AM–10:00 PM
When contacting us regarding an existing order, please include your order number whenever possible.