Last Updated: September 01, 2026
We want customers to have clear information about returns and refunds before purchasing from Everluner.
Eligible products may be submitted for a return request within 30 calendar days after delivery.
To begin a return, contact:
Please do not send a product back without contacting our customer service team first.
Returned products should generally be in their original condition and include the original packaging, parts, accessories, and other materials supplied with the product where reasonably applicable.
We may request the order number, photographs, or other information reasonably necessary to review a return request.
Products that have been materially damaged after delivery through misuse, improper handling, unauthorized modification, or circumstances unrelated to the original condition of the product may not qualify for a standard return.
Certain items may also be ineligible for return where applicable law or the nature of the product reasonably prevents return. Any applicable restrictions will be communicated during the return review.
If you receive an incorrect item, damaged product, or a product with a material issue, contact us promptly with your order information and supporting photographs where appropriate. Our customer service team will review the matter and provide the appropriate resolution.
Once an authorized returned product is received and inspected, we will notify you regarding the status of the return.
When a refund is approved, the refund will be issued to the original payment method used for the purchase.
After Everluner submits the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or financial institution. Processing times outside Everluner's systems may vary.
Original shipping charges or return shipping arrangements, where relevant, will be handled according to the circumstances of the return and the instructions provided by our customer service team.
Order cancellation requests must be submitted as soon as possible. We will attempt to accommodate cancellations before fulfillment or shipment begins. Once an order has entered processing or has been dispatched, cancellation cannot be guaranteed.
Return and refund inquiries: